Returns Policy

We sell in bulk to businesses. These are the terms we offer — they are deliberately plain, so you know where you stand before you order rather than after.

Before you order

We do not supply samples, free or paid. The 1,000-unit minimum is the smallest order we accept, so your first order is a real order. To make that a safe decision, we publish the full specification of every product — material, internal dimensions, weight, board grade, colour and disposal route.

If anything you need to know is missing from a product page, ask us before you order. We would far rather answer a question than process a return.

Stock items, unopened

Unused stock items in their original unopened cartons may be returned within 14 days of delivery.

• Contact us first for a returns reference — goods sent back without one are difficult to identify and credit.
• Return freight is at your cost.
• A 20% restocking charge applies, because bulk goods that have travelled twice cannot be sold as new.
• Cartons must be intact and unopened. We cannot resell a part-used pallet.

Custom and printed items

Custom-size, custom-printed and made-to-order goods cannot be returned or cancelled once production has started, because they cannot be resold to anyone else.

This is why we send a proof for approval before anything is printed. Check it carefully — the approved proof is what we manufacture. If the proof is wrong and you approve it, the run is still yours.

Tolerance on made-to-order goods

Converting and printing runs do not land on an exact number. Unless your quotation says otherwise, expect:

• Quantity: up to 10% over or under the ordered amount. We invoice the quantity actually delivered, not the quantity ordered.
• Dimensions: a small variance of a few millimetres on made-to-order sizes.
• Colour: printed colour varies slightly between runs and between substrates. Kraft board in particular shifts ink.

These are normal manufacturing tolerances, not defects. If your application needs tighter tolerances, tell us before you order and we will tell you honestly whether we can meet them.

Faulty or incorrect goods

If we send the wrong item, or an item is faulty, we put it right at our cost — replacement or full credit, your choice, including freight both ways.

Tell us within 5 business days of delivery with photographs and your order number. For a fault that could not reasonably have been spotted on delivery, tell us as soon as you find it and we will deal with it fairly.

Cancelling before dispatch

Because nothing is charged until you have approved the total and paid, you can cancel a stock order at any point before payment simply by telling us. After payment but before dispatch, we will refund in full unless the goods are made to order.

How refunds are paid

Refunds go back by the same method you paid.

• Bank transfer: returned to the account the payment came from.
• Cryptocurrency: returned in the same coin, to a wallet address you confirm with us in writing. The amount refunded is the coin amount we received. We do not carry exchange-rate movement between payment and refund in either direction.

Consumer purchases

Our terms are written for business buyers. If you are buying as a private individual rather than for a business, you may have additional rights under consumer protection law that these terms do not reduce, and nothing here removes them.